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CUSTOMER SERVICE MANAGER
TotalEnergies
CDIPrésentielConfirmé (3–5 ans)
À propos du poste
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.
Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability.
Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.
Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.
Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.
Analyze customer demand patterns to support forecasting and production planning.
Improve processes involving order management, communication flow, and production schedule visibility.
Manage escalations, customer complaints, and service recovery actions.
Generate and review key customer and production planning metrics.
Maintain strong relationships with key accounts to understand expectations and future requirements.
Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Business, Supply Chain, Operations Management, or related field.
3–5+ years of experience in customer service within a manufacturing environment.
Experience in production planning or scheduling strongly preferred.
Prior supervisory or team-lead experience recommended.
Vos missions
- Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution
- Collaborate with Production, Planning, Purchasing, and Logistics teams to align orders with capacity
- Lead weekly and daily production planning meetings and communicate priorities to stakeholders
- Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts
- Manage escalations, customer complaints, and service recovery actions
- Generate and review key customer and production planning metrics
Profil recherché
- Bachelor's degree in Business, Supply Chain, Operations Management, or related field
- 3–5+ years of experience in customer service within a manufacturing environment
- Experience in production planning or scheduling
- Prior supervisory or team-lead experience
Un plus si vous avez
- Continuous improvement initiatives experience
- Advanced forecasting and demand analysis skills
- Key account relationship management experience
Compétences clés
Customer ServiceProduction PlanningOrder ManagementSupply ChainProcess ImprovementSchedulingForecastingTeam LeadershipManufacturingMetrics Analysis
À propos de TotalEnergies
TotalEnergies
Pétrole, Gaz, Solaire, Éolien
50 000+ employésParis, France
TotalEnergies est une major énergétique mondiale présente dans plus de 130 pays, avec 100 000 collaborateurs et un chiffre d'affaires de près de 200 milliards d'euros. Historiquement ancrée dans le pétrole et le gaz, l'entreprise opère une transformation stratégique vers le solaire, l'éolien et le GNL, visant 100 GW de capacités renouvelables installées d'ici 2030. TotalEnergies est aujourd'hui l'un des cinq premiers producteurs d'électricité solaire au monde.