Customer Care (Platform Adoption Specialist) - German speaker - CDI - Paris

À propos du poste

Vos missions

• Serve as primary point of contact for end-user enablement, platform improvement, and issue resolution
• Provide exceptional customer service by addressing and resolving client questions and technical issues via email and phone
• Conduct training sessions and workshops to educate clients on platform features, functionality, and best practices
• Proactively identify and troubleshoot platform-related issues, collaborating with cross-functional teams for timely resolutions
• Gather client feedback and contribute to continuous platform enhancement with the product team
• Maintain accurate records of client interactions and support tickets in the CRM system
• Contribute to creation and improvement of internal processes, with focus on international deployment

Profil recherché

• Bachelor's degree in a relevant field or equivalent practical experience
• Excellent proficiency in English and German
• Strong problem-solving skills and critical thinking ability
• Excellent written and verbal communication skills with ability to articulate complex concepts clearly
• Customer-centric mindset with passion for delivering exceptional customer experiences
• Ability to work independently, manage multiple priorities, and adapt to changing requirements

Un plus si vous avez

• Interest in data management
• Team player mindset with ability to share best practices internally
• Experience with SaaS platforms or platform adoption
• Knowledge of real estate or sustainability sectors

Compétences clés

À propos de Deepki

Deepki

ESG Data, Immobilier durable

201 – 500 employésParis, France

Deepki est une plateforme SaaS de data ESG dédiée à l'immobilier, permettant aux propriétaires et gestionnaires d'actifs de collecter, analyser et piloter les indicateurs environnementaux de leurs portefeuilles. Fondée à Paris en 2014, l'entreprise d'environ 300 collaborateurs a levé 400 millions d'euros et compte parmi ses clients TotalEnergies, AXA, BNP Paribas Real Estate et des collectivités publiques en France, au Royaume-Uni, en Allemagne, en Espagne et en Italie.