Customer Success Manager - London - (F/M/X)

Deepki

CDIPrésentielConfirmé (3–5 ans)

Efficacité énergétiqueTransition énergétique

À propos du poste

Deepki, the leading SaaS platform for sustainability in real estate, is seeking a Customer Success Manager to join its UK Client team in London. This permanent role offers a unique blend of technical expertise and sustainability impact. You will manage customer portfolios through every phase of their journey with Deepki's software solution. From initial implementation and platform configuration to ongoing adoption support, you'll ensure customer retention and satisfaction while driving long-term loyalty. Your responsibilities extend beyond project management—you'll analyze customer data, prepare comprehensive reporting, and lead regular client meetings to demonstrate tangible value. As a sustainability expert, you'll guide clients through complex regulatory landscapes (EU-Taxonomy, SFDR, CSRD, GRESB) and help them achieve their decarbonization goals. You'll support CapEx planning, conduct CRREM analyses, and address emerging sustainability challenges including climate risk mitigation and biodiversity. You'll also contribute to internal excellence by refining team processes, translating customer feedback into product roadmap improvements, and enhancing training materials and documentation. This role requires comfort managing multiple accounts simultaneously, working with large datasets, and leveraging quantitative analysis tools like Excel. A strong understanding of SaaS solutions and business application principles is essential. If you're driven by sustainability impact, excel at stakeholder management, and thrive in a collaborative, growth-oriented environment built on Trust, Care & Act, we'd love to hear from you.

Vos missions

Manage and support customer deployment of the Deepki SaaS software solution
Lead project management during the initial implementation phase of the customer platform
Configure the Deepki business application according to customer needs
Analyze customer data and draft deliverables including reporting, analyses, and energy balances
Support customers in operation and adoption of the application for long-term loyalty
Advise clients on sustainability management and UK/European regulatory compliance
Accompany clients in their decarbonization journey through analysis and action planning
Participate in product roadmap development based on user and customer feedback

Profil recherché

Project management experience with multiple accounts simultaneously
Proficiency in data analysis and management of large datasets using Excel
Understanding of SaaS solutions and business applications
Strong stakeholder management and communication skills
Knowledge of sustainability reporting frameworks and regulations
Fluent in English
Problem-solving mindset with attention to detail

Un plus si vous avez

Background in real estate or energy performance sector
Familiarity with CSRD, SFDR, EU-Taxonomy, or GRESB standards
Experience with CapEx planning or decarbonization strategies
Knowledge of climate risk assessment methodologies
Proficiency in French

Compétences clés

SaaSCustomer Success ManagementProject ManagementData AnalysisExcelEfficacité énergétiqueSustainability ReportingStakeholder ManagementCSRDEU-Taxonomy

À propos de Deepki

Deepki

ESG Data, Immobilier durable

201 – 500 employésParis, France

Deepki est une plateforme SaaS de data ESG dédiée à l'immobilier, permettant aux propriétaires et gestionnaires d'actifs de collecter, analyser et piloter les indicateurs environnementaux de leurs portefeuilles. Fondée à Paris en 2014, l'entreprise d'environ 300 collaborateurs a levé 400 millions d'euros et compte parmi ses clients TotalEnergies, AXA, BNP Paribas Real Estate et des collectivités publiques en France, au Royaume-Uni, en Allemagne, en Espagne et en Italie.

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